Open Diagnostic Work Order

The process couldn't be easier.  If you aren't exactly sure what is wrong with your PDA or iPod, simply create a diagnostic work order and send it in for one of our techs to take a look.  There is never a diagnostic fee - if the repair ends up being more than you want to spend, you only owe us for return shipping.

HARD DRIVE DIAGNOSTICS

Why is my iPod Hard Drive Broken?

Ok, if you are reading this, that means you are having one of the most notorious issues go wrong with your iPod- the hard drive is starting to give out.  Of course there are many things that can cause your hard drive to fail. One of the most common is dropping your iPod. 

What Causes iPod Hard-Drives to Fail?

Hard drives have been around for about 30 years - and the basic technology is still the same. Hard-drives aren't made for mobile applications like iPod's - they were designed to sit in desktop computers - but (miracles of miracles) they do seem to have an uncanny ability to survive some pretty rough treatment... But there are some "do's and dont's" that might help your iPod Hardrive survive the rigours of modern life - here's our suggestions:-

How to make you iPod HardDrive Survive..

If you're getting errors on your iPod, we've got a few steps you can try to save your hard drive - 

 The so-called 5 R’s –

Reset – Most all iPods will reset holding the Menu button and Select button for at least 6 seconds. If you have a 3^rd gen iPod, you will need to press and hold the Play/Pause Button and Menu Button for at least 6 seconds.  

Retry – Try using different cable and if possible, another port on your computer.   

Restart -  Try restarting the computer that you are currently using with your iPod.

Reinstall – If you are having Itune issues, try updating the software. Also, try updating your iPod using the iPod updater in your iTunes software.  

Restore – This is the last step to try to get your unit working without having to replace the drive or send it to us to have FREE Diagnostics ran on the unit. Remember, this will ERASE all information on the iPod. You will not be able to recover any of the music or information on the iPod after you restore your unit. This is always the last resort, but sometimes it will fix the issues. If it does not, you could be having more issues than what you bargained for and should let our trained technicians take a look it.

How to fix my iPod Hard-Drive?

If none of these steps work, then most likely you will need to replace your iPod hard drive. PDASmart offers a huge range of replacement hard-drives for your iPod, at a fraction of the price you would pay for a replacement iPod.  All of our drives come ready to install once you receive them in our boxes. IF you are not prepared to do the operation to your iPod, send it to the experts. We charge a minimal install fee and you will not have to worry about the repair. Also, you can take advantage of our FREE DIAGNOSTICS on all units.

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