Low cost parts and repair center for PocketPC and iPod handheld devices. 
 


 

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Thank you for choosing PDASmart as your service center.

Is you PDA in need of repair and you aren't sure exactly what is wrong?  You can use the link below to create a "DIAGNOSIS ONLY" work order and enter all of your contact/return shipping information directly into our database.  After entering the work order, you will receive a confirmation email as well as shipping instructions by email.  Your credit card will not be charged directly from the shopping cart and YOU WILL NEVER BE CHARGED FOR ANY REPAIRS WITHOUT YOUR AUTHORIZATION. In the shopping cart, you will only be selecting the method of RETURN SHIPMENT and approving that charge, you will be notified in advance with a comprehensive quote and be given a chance to approve or disapprove the work before it is performed.  There is no risk to you.  

<< Open Diagnostic Work Order Now >>

Our primary method of contact with you will be through email.  It is critical that you provide a valid email address that you check frequently.  Use of "free mail" accounts (yahoo, gmail or msn) that aren't your primary email address or aren't checked regularly drastically slow down the quotation and repair cycle.  Our mail is sometimes filtered as "bulk" or "spam" mail by your email provider so make sure and check these folders for email from PDASmart.com.  We will NEVER send unsolicited email or sell your email to anyone for any reason.

If you do not want to create a work order in advance, please use the following guideline when sending your device in to PDASmart.com for service:

DATA - Backup any data you want to keep before sending your unit in for service. We cannot be responsible for any loss of data on your PDA or iPod.  Almost all repairs to your PDA involve disconnecting the battery which will result in data loss on your PDA.  Non-volatile storage (like the iPod hard drive) will never be cleared by our technicians without your knowledge and approval.  

PACKAGING - Avoid using mailing envelopes. Us a sturdy cardboard box with dimensions of 6"x4"x3" or greater. Use plenty of bubble wrap or other packing material that will protect the LCD screen in the event of an impact to the shipping box. Please include the information requested at the bottom of this page inside the box with your unit. Failure to provide ALL of the information requested could result in delays in getting your unit repaired and back to you!

SHIPPING - UPS, Federal Express, DHL, or the Postal Service are all acceptable for inbound shipping of your PDA or iPod. Please note that UPS, Fed-Ex, and Airborne Express all have online tracking systems that allow viewing the status of your shipment at any time. You are responsible for any shipping damage that occurs on the inbound leg. PDASmart.com strongly recommends that you insure your package for the Replacement value on the inbound shipment.

CANADIAN SHIPMENTS - UPS GROUND service is not an acceptable way to ship your package to us from Canada.  An inbound customs brokerage fee of $35.00 will be added if you ship us a package in this manner.  UPS Express (Air) shipments are fine as well as postal, DHL or FedEx packages. 

DELIVERY - Always ship your inbound repair "Signature Required"  if using the Postal Service to insure that the receipt of the package is recorded by the carrier and not left in our mailbox. If you use one of the standard carriers (FEDEX, UPS, Airborne Express, DHL), this is not necessary, all deliveries are made inside our office and signed for by our employees.  PDASmart.com cannot be responsible for the receipt of any package not shipped in this manner.  PDASmart.com will NOT accept packages shipped "Freight Collect" or "Duty Collect."

Our address is:

PDASmart.com Service Center
Attention: Receiving Dept
715 Discovery Blvd., Suite 506
Cedar Park, TX 78613    USA
(512)528-0333

You will receive an email from PDASmart.com confirming receipt of your shipment as well as notification of the return shipment.

If you placed an order through our web page, please print and enclose the order confirmation sheet that lists your order number (this is all we need).  If you have not already entered a work order through the web, the information from the following form needs to be enclosed with your unit.  Either print this page to fill it out or enclose a separate note with the unit, but please provide the information in the box with your unit.  We will NOT charge your credit card without your approval or perform any repairs that you do not specifically authorize.

 Failure to provide ALL of the information requested could result in delays in getting your unit repaired and back to you! 

It is critical that you provide a valid email address that you check frequently.  Email will be our primary method of contact.  Use of "free mail" accounts (yahoo, gmail or msn) that aren't your primary email address or aren't checked regularly drastically slow down the repair cycle.

Name:  
Return Address (include apt, suite #):  
City, State, Zip, Country:  
Primary Email address:  
Daytime Phone Number:  
Would you like to be notified with a diagnosis and quote before any repairs are performed ( YES  /  NO )  
Description of the problems you are experiencing with your unit (please be as descriptive as possible - if you have been in email correspondence with us regarding your unit's problems, feel free to just print and enclose that email)):  
   
How will you pay for your order (choose one)? (Credit Card / Contact Me For Payment / Purchase Order on File with PDASmart.com )  
If Credit Card (choose one)- Visa, MasterCard, Discover, American Express  
Credit Card Number:                                                                                        CVC Code:  
Credit Card Expiration  
Name exactly as it appears on card:  
Credit Card Billing Address including Zip Code (if different than return shipping address above)  
   
How would you like your package returned (choose one) ($8.00 Ground (USA ONLY),  $14.00 2nd Day Air (INCLUDES PUERTO RICO), $18.00 Canada and Mexico, or $24.00 Overnight or International Destinations outside North America)?  

Again, Thank you for your business!

PDASmart.com is owned and operated by Optimistic Enterprises, Inc. 
715 Discovery Blvd., Suite 506 ~ Cedar Park, TX 78613
Phone: (512)528-0333  ~  Fax: (512)528-0384  ~ Email: webmaster@pdasmart.com

Terms and Conditions of Sale - Return, Refund and Exchange Policy