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Low cost parts and repair center for PocketPC and iPod handheld devices.

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Free diagnostic testing of your PDA

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There are TWO easy ways to open your FREE Diagnostic Work Order
PDA online diagnostic

1) On-line Diagnostic Work Order
Click here to open a "Diagnosis Only" work order. After submitting the work order, you will receive a confirmation email as well as shipping instructions by email. Your credit card will not be charged directly from the shopping cart and you will never be charged for any repairs without your authorization. In the shopping cart, you will only be selecting the method of RETURN SHIPMENT and approving that charge, you will be notified in advance with a comprehensive quote and be given a chance to approve or disapprove the work before it is performed. There is no risk to you.

Mail-in PDA diagnostic

2) Mail-In Diagnostic Work Order
If you do not wish to create a work order in advance, please use the following guidelines when sending your device into PDASmart.com for service:

  1. Print and complete the PDASmart Diagnostic Order Form (PDF)
  2. Backup any data you want to keep before sending your unit in for service. We cannot be responsible for anyloss of data on your PDA or iPod. Almost all repairs to your PDA involve disconnecting the battery, which will result in data loss on your PDA. Non-volatile storate (like the iPod hard drive) will never be cleared by our technicians without your knowledge and approval.
  3. Mail your unit and completed PDASmart Diagnostic Order Form to PDASmart. Avoid using mailing envelopes. Use a sturdy cardboard box with dimensions of 6"x4"x3" or greater. Use plenty of bubble wrap or other packaing material that will protect the LCD screen in the even of an impact to the shipping box.

Shipping Information

UPS, Federal Express, DHL, or the Postal Service are all acceptable for inbound shipping of your PDA or iPod. Please note that UPS, Fed-Ex, and Airborne Express all have online tracking stystems that allow viewing the status of your shipment at any time. You are responsible for any shipping damage that occurs in the inbound leg. PDASmart.com strongly recommends that you insure your package for the replacement value on the inbound shipment.

Always ship your inbound repair "Signature Required" if using the Postal Service to insure that the receipt of the package is recorded by the carrier and not left in our mailbox. If you use one of the standard carriers (FEDEX, UPS, Airborne Express, DHL), this is not necessary, all deliveries are made inside our office and signed for by our employees. PDASmart.com cannot be responsible for the receipt of any package not shipped in this manner. PDASmart.com will NOT accept packages shipped "Freight Collect" or "Duty Collect." You will receive an email from PDASmart.com confirming receipt of your shipment as well as notification of the return shipment.

Canadian Shipments - UPS Ground service is not an acceptable way to ship your package to us from Canada. An inbound customs brokerage fee of $35.00 will be added if you ship us a package in this manner. UPS Express (Air) shipments are fine as well as postal, DHL, or FedEx packages.

Shipping Address
PDASmart.com Service Center
Attention: Receiving Department
9518 Anderson Mill Road, Ste A
Austin, Texas 78729 USA